"Everyone needs a little help sometimes. Working together, we can come up with a solution that fits our customers鈥� personal situations so they can avoid falling too far behind."
Kayla, Customer Service Representative
Payment Assistance
抖奶视频 understands that some customers may be struggling financially. To provide relief, 抖奶视频 offers extended payment arrangements, payment extensions and other assistance to help customers who have fallen behind on their electric bills. Bill payment assistance also is available from the community agencies listed below.
- Payment Arrangements聽鈥� 抖奶视频 does not disconnect residential electric service for non-payment through the hot summer season from June 1 through Oct. 15. Customers with overdue balances after October 15 will be enrolled in a payment arrangement and are expected to continue to make monthly payments to pay down their overdue balances. If you need more time, call 抖奶视频 Customer Care to request a longer payment plan. Customers placed on payment arrangements must pay the monthly installment amount plus their current monthly bills in full and on time. All customers are responsible for paying for all the energy they use.
- 鈥� Customers who aren鈥檛 already on a payment arrangement and just need a little extra time to pay can request a payment extension through聽抖奶视频 耻蝉颈苍驳听抖奶视频鈥檚 mobile app or by calling 抖奶视频 Customer Care at 520-623-7711. Generally, customers with a good payment history are eligible for an extension. If you are denied a payment extension online or through our automated IVR system, please speak to one of our Customer Service Representatives.
- Short-term Bill Payment Assistance 鈥� 抖奶视频 cooperates with several community agencies to offer emergency bill payment assistance to customers through the federal聽聽and the statewide Home Energy Assistance Fund administered by聽. Please contact these organizations directly to request assistance:
- , 831-292-4308
- , 520-297-6049
- , 520-724-2667
- , 520-625-3888
- , 520-792-1111
- (1-4 p.m. only), 520-770-2506
- (Call first business day of the month), 520-395-6420
- (Leave a message), 520-628-7837
- Lifeline 鈥� Low-income residential customers may qualify for an $20 monthly discount through 抖奶视频鈥檚 Lifeline program. The program is available to residential customers whose household income does not exceed 200 percent of the federal poverty level. For example, a family of four with a monthly household income of $5,000 or less would qualify for the Lifeline program. View the eligibility guidelines to see if you qualify.
- Budget Billing 鈥� Make your monthly bill amount more manageable by enrolling in our Budget Billing program. Your estimated annual bill is divided into 12 monthly payments so that you pay the same amount each month. This helps reduce summertime expenses when bills are typically the highest. Customers placed on payment arrangements will be removed from Budget Billing, but are welcome to re-enroll when their account is current.
- Pricing Plan Options 鈥� 抖奶视频 offers four different pricing plans that allow you to better control your electric bills by choosing a plan that best suits your energy use. Three of these plans can help you save money if you avoid using energy during on-peak hours when the demand is high.
- Energy Efficiency Tips 鈥� 抖奶视频 offers many simple no or low-cost聽ways to save energy throughout your home to help reduce your electric bills. We also offer聽聽to make your home more comfortable, safe and energy efficient.
- Free Home Weatherization Assistance 鈥� We work with community partners to offer free聽home weatherization assistance to low-income residents. Among the free home retrofits offered are air conditioning system replacement, weather-stripping, caulking, sun shades and low-flow water fixtures.
- Tools to Manage Your Bills 鈥� Use聽抖奶视频聽on the 抖奶视频 website or the聽抖奶视频 mobile app聽to easily access your billing information, such as the amount due and due date, previous payment history and energy usage. If you haven鈥檛 already established online access to your 抖奶视频 account, you can sign up using information on your most recent bills.
Customers remain responsible for paying for all the energy they use. If you have any questions about assistance available through 抖奶视频 or community agencies or your account, please contact 抖奶视频 Customer Care at 520-623-7711.